If you choose to use a cleaning service to clean your home or office, then you will be allowing the company’s employees to be around your home, your family or your office. This means that you want to make sure the company is trustworthy, responsible and legal. In order to find out the answers to these questions it is a good idea that you interview a cleaning service before you hire them. Here are some questions you will want to ask a potential cleaning service:
How long have you been in business?
Businesses with poor customer service records typically go out of business quickly. If a business has been around for awhile then odds are they know how to satisfy their customers. This does not necessarily mean that a new company won’t do a good job however.
Does your company have references I can check?
The answer to this question should be yes. Any company worth its salt will have a long list of satisfied customers to be used as references. Be wary of any company that cannot or refuses to provide you with references. And remember to check these references!
Is your company licensed?
Again the answer to this question should be yes. All businesses are required by state law to be licensed. A cleaning service should be able to easily provide you with proof of their business license.
Is your company insured?
Not all cleaning service companies carry insurance, but it is highly recommended that you choose one that does. Insurance protects you against liability if an employee is injured while working in your home or office. It also protects your personal property against any damage the company does while working.
Are your employees bonded?
Again, this is not necessary but it is important to know. If a company has bonded employees then they will be held financially responsible if an employee steals something from you.
Do you perform background checks on your employees?
These employees will be entering your home or office, so you want to know if any one of them has a criminal background. You also want to make sure that any employee that is entering your home or office is legally able to work in the United States, so that you do not break any tax laws by hiring them.
Taking the time to ask a few questions before you hire a cleaning service could save you a good deal of time and trouble down the road.